Help Center

Speechproducts.co.uk has been developed by the Voice Technicians to showcase our industry leading Voice Technology solutions from our trusted partner and manufacturer, Philips Speech Processing Solutions. We hope that you are able to find a solution that suits your needs and requirements here; however please feel free to head over to our main website Dictaphones.co.uk where we showcase our full range of Voice Technology equipment and software from a wide range of manufacturers.

Speak-IT Solutions offer support and training in a range of packages to suit your individual and business needs. You can find our support options here.

Speak-IT Solutions

5 De Salis Court

Hampton Lovett

Droitwich Spa

Worcestershire

WR9 0QE

We can install and configure your software remotely via our screen sharing application, TeamViewer. It is quick and easy to set up a remote installation/support session with one of our Voice Technicians when you purchase one of our support packages. 

In the area? Our Voice Technicians can travel to your establishment to set up and configure your new workflow solution. For larger installations, this can also be arranged for offices/businesses further afield, within reason. To enquire about an on-site installation, please get in contact on 0121 456 7800 or email us at sales@dictaphones.co.uk. 

Speakit.Blog is regularly updated by the Voice Technicians to provide you with an all-in-one online resource for Voice Technology. Find out about the latest industry news, new product releases, tips and tricks on using your solution and any information you might need about new software updates.

The SpeechLive workflow system is hosted in 2 locations:
For Europe and countries outside of North America SpeechLive is hosted in a Microsoft data center in central Europe. For North America SpeechLive is hosted in a Microsoft data center in the USA. Account management is hosted in a data center in Austria.

During file transfer to and from SpeechLive we use the secure HTTPS protocol. While in the cloud storage, all data files are encrypted with 256 bit AES encryption.

To successfully use SpeechLive, you need to have a HTTPS connection to the internet. Please contact your local IT administrator for further details.

Passwords are stored in a secure, encrypted format, protecting them from being stolen or compromised. 

Yes, you can use additional encryption on top of the SpeechLive encryption to secure your dictations. To encrypt completed dictation jobs, you can use SpeechExec encryption methods. To encrypt your dictation during recording, you can use the 265 bit DSS Pro encryption on your voice recorder or with SpeechExec Pro Dictate software.

The data centres are designed to run 24/7 and they employ various measures to protect operations from power failure, physical intrusion and network outages. The data centres comply with industry standards for physical security and reliability and are managed, monitored and administered by Microsofts operations personnel. 

The SpeechLive system monitors the status of all systems. In case of a system failure, the administrators will be informed via email. In addition, users can see the system status in the support area of the SpeechLive portal. 

As per Philips SpeechLive's privacy policy, we will not sell or provide your personal data to third parties, thus preventing them from using your personal data for their own purposes. None of your personal financial information (such as credit card information) will be shared with other parties unless this is needed to handle your order, process our invoice or combat fraud. For more information, head over to dictation.philips.com. 

SpeechLive is available in English, French, German and Dutch. 

SpeechLive offers up to 20 GB storage per customer account based on a fair-use policy. Currently, we do not offer additional cloud storage space. 

Philips do not sell directly to end-users. As a certified Philips partner, we offer professional and quick support as well as providing you with all of the dictation/transcription hardware you need for your solution. 

If you decide to cancel your subscription, you can use SpeechLive until the payment period ends. Your account administrator will get notification emails 4 weeks and 2 weeks before the account is suspended. After this time you can still access your dictations for one month until your account expires. After this period, your account, including all dictations and user data, will be deleted from the system. 

You can purchase SpeechLive in the following countries:

• Austrailia
• Austria
• Belgium
• Canada
• Denmark
• France
• Germany
• Luxemburg
• Netherlands
• United Kingdom
• United States of America
• South Africa
• Sweden
• Finland
• Spain
• Italy
• Ireland

The advertised monthly price does not require an annual commitment for a small business package and an advanced business package. For these two business packages the costs are charged on a quarterly basis, so that customers are flexible in scaling the SpeechLive system according to their requirements. The advanced business package plus is bound to a two years commitment, but costs are charged on a quarterly basis. 

When you remove a user account, all active dictations can be handed over to another user in the system. If you cancel your subscription completely, you can still access your dictation for another month to download a backup to a local network. After that period, all dictations as well as all account information are automatically deleted. 

You can configure up to 10 users where you can define which typist should be connected to which author. You can also use the professional online transcription player with foot control operation. Additionally, you can download and use SpeechExec Pro Dictate and SpeechExec Pro Transcribe software with trial licenses for all of your users. 

First, download and install your SpeechExec software. Then, in SpeechExec, go to:

SpeechLive Settings > Change User

Then, enter the correct email address and password you are using for SpeechLive. 

Yes - at any time during the trial period you can provide your payment data and purchase a SpeechLive subscription. If you are using SpeechExec on your PC with a trial license, please purchase the full version with the appropriate number of licenses from our online store. 

To add users, simply log in to your SpeechLive account for administrators, visit the online store and purchase the desired number of additional user accounts. As soon as you have completed this step, you can add the users in the "workflow" menu of the SpeechLive portal and send them an invitation email for activation.

You can view your invoices in the 'Account' menu of the SpeechLive portal. 

The SpeechLive Small Business Package is limited to 10 users. To add another user, please upgrade to the Advanced Business Package. This will provide you with the option to add more users and additional workflow configuration capabilities. 

We recommend switching to the Advanced Business Package for the following reasons:

• You wish to add more than 10 users
• You need advanced workflow configuration options
• If you want to have more confidentiality and map dictations individually to typists.

The workflow will continue to work until the end of your last payment period. After that, your subscription will be suspended and you can no longer upload dictations in the SpeechLive portal. However, you can still access your dictations for download and backup for one month after the SpeechLive account has been suspended. 

In SpeechLive, typists can only see dictations from authors whom they are assigned to. As the system uses separate folders, authors are not able to see dictations from other authors. 

The SpeechLive service is designed as a dictation workflow system. However, we do allow for every dictation to have an additional file attached to the dictation (e.g. a supporting image). 

An advantage of the SpeechLive system is that users can select where they want to save their dictations. Dictations can be sent to an external typist who has a connection to the SpeechLive folder and confidential dictations can be configured to always stay in your local network environment. 

Yes - with SpeechLive and the Philips Voice Recorder App (iOS and Android) it is possible to send dictations directly to your assistant. 

Yes - you can easily move your dictations from your local network drive to the SpeechLive folder via drag-and-drop. 

No - if the internet connection is offline you can still dictate to your SpeechExec application. Once the internet connection is re-established, SpeechExec will automatically synchronise your dictations with SpeechLive. 

Yes - with SpeechExec you can choose for each dictation individually whether it should be sent to the local server or to the SpeechLive online storage. In the general settings in SpeechExec, you can specify the behaviour of the application.

SpeechLive maintains deleted dictations for 30 days. Please contact your account administrator. They can provide you with a copy of the deleted dictation.

Yes - you can send your dictation to the SpeechLive Speech Recognition service and you will receive your transcribed dictation also immediately. 

Yes - if you have configured your download options for the PocketMemo accordingly, your dictations are automatically sent to your SpeechLive folder.

Switching from an Advanced Business Package to a Small Business Package is not possible. If you want to do so, please terminate the account for the Advanced Business Package and create a new account for a Small Business Package.

SpeechLive administrators can change the visibility of finished dictations in the 'Workflow > Settings > Archive Settings' menu. SpeechExec users can configure the visibility of finished dictations in the SpeechLive settings on the SpeechExec toolbar. 

To change the user password, the administrator can send you a password request via email. Please be aware that you also have to change your SpeechLive password in all client applications to be able to access your SpeechLive folders. 

The admin password can be changed in the 'Account' menu of the SpeechLive portal. 

Offices for English and French transcription services are located all over the world, in buildings with state of the art security. Depending on your location we strive to transcribe your dictation in the same country as it was generated. German transcription jobs are purely transcribed in Germany. Our service does not forward transcription jobs to homeworkers and also does not use Speech Recognition software. 

1. Account administrators have to select 'Workflow > Settings > Workflow Relationships' and add authors to the workflow.

2. As an author, you receive an invitation email with an activation link. Click the activation link and set up a password. 

3. Download the Philips Voice Recorder App for smartphones from the Apple App store or Google Play Store.

4. Start the app, go to 'Settings > Sending Options > SpeechLive' and log in with your credentials. 

Once the account administrator has brought credits for the SpeechLive Transcription Service in the SpeechLive online shop, the service is automatically enabled. All users in your workflow will be able to send dictations to the transcription service. 

Yes - SpeechLive supports transcriptions of multi-speaker dictations (e.g. interviews or meetings). The account administrator just needs to purchase sufficient transcription service credits in the online shop and enable multi-speaker dictations in the account settings. All users in your workflow will be able to send dictations with multiple speakers to the transcription service. 

During the 24 month binding period it is not possible to reduce the number of initially purchased users. After that period you can reduce the number of users at any time. 

SpeechLive supports internet explorer 11 for Windows, the latest version of Safari for Mac OS and Google Chrome for Windows and Mac OS. 

SpeechLive supports the audio formats .ds2 (unencrypted DSS Pro), .mp3 and a specific .wav format (ADPCM). 

To use the SpeechLive transcription player, please complete the following steps:

1. Log in to your SpeechLive account as a transcriptionist and click 'Dictations' on the menu bar.

2. In the dictation list, select the dictation to be transcribed. 

3. Hover over the status icon of the dictation. The status icon changes to a player icon.

Yes - you can access SpeechLive with the latest version of Google Chrome for Mac. 

No - encrypted dictations cannot be played back with the browser based SpeechLive player. To work with encrypted dictations, you need to install Philips SpeechExec Pro software on your computer and connect it to your SpeechLive account. 

1. Click the 'Dictations' tab and select a dictation.

2 Hover over the status icon of the dictation. The status icon changes to a player icon.

3. Click the player icon. The transcription player opens.

4. Click the Settings icon on the player toolbar and select 'Foot Control Settings' from the drop down list. 

5. Select the 4 pedal or the 3 pedal foot control and then select the desired function for each pedal.

By default, the Philips foot controls have the following configuration in SpeechLive. 

Philips foot control with 3 pedals (ACC2310)

Left: Play/Pause

Right: Forward

Top: Rewind

Philips foot control with 3 pedals (ACC2320)

Left: Forward

Right: Rewind

Middle: Play/Pause

Philips foot control with 4 pedals (ACC2330)

Left: Rewind

Right: Play/Pause

Middle: (Disabled)

Top: Forward

We have four delivery options including a FREE DELIVERY option which can be used when purchasing items over £150 excl. VAT. All delivery charges are applied per order as opposed to per item (e.g. multiple items for delivery at the same address will be charged with one single delivery cost). 

- Free Delivery - This is a signed for delivery service. Delivery time depends on the size of your order. We aim to dispatch goods on the same day. This is a free service. 

- Royal Mail (3-5 days, signed for) - Priced per order at £3.95

- Parcel Force fast-track delivery (1-2 days) - Priced per order at £5.95

- Parcel Force Next Working Day - Pricedper order at £8.95 (Express UK Delivery)

All orders placed on the Express UK Delivery Service will be shipped on the same day as the order was received. Please note all orders placed after 4:45pm on a Friday will not be processed until the next working day. 

We take orders online with secure, simple payment options.

Check the status of your orders by logging into your account.

Log into your account and click "order status" to track your order. Be sure that all of items in your order have shipped already. If your order displays package tracking numbers please check with the shipping company to confirm that your packages were delivered If your packages each show a status of "delivered", please contact customer service on 0121 456 7800 for more assistance and we will be more than happy to help. 

Backordered items are those which our suppliers are unable to predict when they will have more in stock. As soon as they do, we will be able to ship the item(s) to you. 

We're committed to selling high-quality products that we hope you will enjoy using. We also know that, for one reason or another, there may be a time when you need to exchange or return something you've bought. Please make sure that you check your items carefully before they are used or installed. 

We also recommend that you keep your receipt or order number, which can be found on your order confirmation or on the delivery packaging - you might need this as proof of purchase in the event of any after-sales queries.

Within 30 Days

Most things sold on our online store are covered by our 30 day money back guarantee. Simply return these items to us unused, in their original, undamaged packaging and in a sealable condition and we will provide a refund. 

If you don't have your receipt, as long as you can show proof of purchase we will exchange the item or provide a refund with vouchers. 

If you would like to return anything we have delivered, please call on 0121 456 7800. 

If you have ordered by telephone or internet, under the Distance Selling Regulations, you have a statutory right to cancel your order and receive a full refund for any home delivery item. This does not apply to items personalised or made to your specification; audio/video recordings or software you have unsealed. 

To cancel, you can email customer services or call us on 0121 456 7800 within seven working days (does not include weekends and bank holidays) commencing the day after the delivery of your item(s). If possible, please provide proof of purchase (order number, email confirmation etc.).

Here is the link to download your SpeechExec Dictation/Transcription software - https://www.dictation.philips.com/no_cache/gb/speechexec-download/

On this page you will then be asked to enter your license key (which can be found on a label/card inside the box) to begin your download. The license key used will automatically determine which software is downloaded. 

Visit http://www.license.dictation.philips.com

Simply enter your license key and the status of your SpeechExec license will be displayed. 

SpeechLive is supported by the following desktop applications:

• SpeechExec Dictate 8.7* and later
• SpeechExec Transcribe 8.7* and later
• SpeechExec Pro Dictate 8.7* and later
• SpeechExec Pro Transcribe 8.7* and later

* We recommend to always update to the latest version with the automatic update function in SpeechExec.

You need to download and install the free SpeechControl driver and configuration software (Philips Device Control Centre).

To find the software:

1. Go to www.dictation.philips.com and search for your device's model/part no. (e.g. SMP4000/SMP4010) using the search bar.

2. Select your product - you will then be directed to the product page.

3. On the product page, go to the 'Support' tab, You will find the software in the "Software and Drivers" section. 

The SpeechMike Premium Air cannot be connected via Bluetooth. 

In the notification area of the Windows task bar, right click on the Philips Device Control icon. Make sure that the following items gave checkmarks."Activate Application Control" and "Enable DNS".  

• Before you download the app, make sure that the checkbox in 'Settings > Security > Unknown Sources' is marked. 
  
• Download the latest version of the app here
  
• Go to the menu and tap Explorer 
• Tap on SA.HARDDISK 
• Swipe to the .apk file
• Tap to start the installation 

Before you start cleaning:

• Disconnect the Digital PocketMemo from the computer.
• Turn off the device.
• Make sure not to press too hard/apply too much pressure while cleaning the display - this may damage the device.

WARNING

• Make sure that you do not Barcode lens or Display or leave a film of grease on it.
• Never use aggressive cleaning agents or chemical solutions for cleaning the housing because these can react with the plastic parts and can be detrimental to the device's functionality. 
• We will not assume any liability for damages caused by improper handling or none-compliance with the safety guidelines/notices.

Cleaning

No liquid should be used for cleaning the device housing elements. For fingerprint smudges, dust and lint - wipe the screen gently using a dry and clean micro fibre cloth.

Cleaning and disinfection

Regarding the cleaning/disinfecting of the surfaces, here is an overview of recommended products:

• Bacillol Tissues 
• Bacillol Wipes
• Mikrobac Tissues

To activate the DPM Classic display mode, follow the following instructions:

The DPM's breakthrough 3D mic technology uses the two built-in microphones to always deliver the very best recording results:

• An omni-directional microphone offers 360 degrees of audio pick up, ideal for recording multiple sound sources such as meetings.
• A directional microphone, optimised for voice recordings and accurate results with Speech Recognition. 

Since the AirBridge is fully plug & play you don't need to install any new driver software to use your SpeechOne/SpeechMike Premium Air with an AirBridge. Only if a firmware upgrade of the AirBridge is needed users should use the latest SpeechControl 4.2 software.

No, to use the automatic reconnect feature you need to upgrade your SpeechOne firmware to version 5.22 or later.

Yes, but you need to upgrade your SpeechMike Premium Air firmware to version 4.60 or later.

Yes, since the settings are stored on the SpeechOne/SpeechMike Premium Air they are automatically applied to any computer to which the SpeechOne/SpeechMike Premium Air is connected via the AirBridge. 

A Quick Start Guide on how to pair your SpeechMike Premium Air/SpeechOne with a Philips AirBridge will be available in the AirBridge product package, as well as on the SpeechOne/SpeechMike Premium Air support pages respectively. 

No, due to the automatic reconnect function a manual pairing operation is not required after an initial pairing has previously been carried out. 

If a constant orange light is displayed, the AirBridge is paired with a SpeechMike Premium Air/SpeechOne device but there is no USB data connection available on the computer. This may happen if the computer is in standby/sleep mode. 

If a constant red light is displayed, the AirBridge does not have any wireless connection with a SpeechMike Premium Air/SpeechOne. 

No, you can use the SpeechOne remote control only when it is connected to the SpeechOne docking station.

When using a SpeechOne with a Philips AirBridge you can start and stop recording by pressing the scroll wheel headset button. 

In short, Nuance Dragon software enables you to control almost any aspect of your computer operation via voice; including (but not limited to) composing and sending emails, dictating directly into your word processing applications, conducting web searches, updating electronic records (i.e. Dragon Medical integrates with EPRs) and can also be used as part of your existing dictation/transcription workflow for automatic transcription of your voice recordings.

You can use Dragon to transcribe speech-to-text with up to 99% accuracy out of the box (without any prior voice profile training). Furthermore, Dragon requires you to create a user profile that stores data on your voice and vocabulary so it can continue to train itself on any adaptations you make. Dragon will become more accurate the more you use it!

Dragon is relatively simple to download and install. As long as you follow the on screen instructions and install Dragon correctly, operation should be intuitive and user friendly from the get-go. However, we receive a large number of requests from our customers to integrate Dragon into their existing dictation/transcription workflow. This can often prove to be a more difficult set up process; if you do not feel confident configuring your software packages yourself we strongly recommend that you get in touch with one of our Voice Technicians who are able to offer additional support when it comes to this. 

You can use your PC's built in microphone when using Dragon for front end Speech Recognition. However, we strongly recommend the use of a dedicated/professional microphone or dictation device/microphone to take full advantage of Dragon's capabilities. The fact is that Dragon will work more accurately with a higher quality audio input. Our range of dictation devices and desktop microphones are all Nuance Approved, with 6 stars for Dragon Speech Recognition (the highest award offered by the manufacturer). 

No - Dragon is not designed to transcribe recordings of multiple speakers (e.g. meetings and interviews). 

No - there is not currently a version of Dragon for Mac OS. 

To upgrade to the latest Dragon Professional Individual v15.4, you must be running one of the following versions:

• 15
• 15.1
• 15.2
• 15.3

These instructions are for the 15.4 service pack (existing customers). You do not need to uninstall your current version of dragon before installing the new one. The installation process will install the new version automatically. 

Instructions:

• Obtain the 15.4 service pack from the Nuance Network Portal
• Close any open programs
• If you are running any anti-virus programs, turn them off until the installation is complete
• Double click the DPG15DOT4VLA.exe file to run the installer
• Select your language when prompted, then click 'OK'
• Click 'Update' when the update wizard opens
• When the installation/update is finished - click 'Finish' 

These instructions are for Dragon Professional Individual v15.4 (full package). 

1. Close any open programs.

2. Do one of the following:
- Insert the DVD and the installation should start automatically. If the installation does not start, browse to the SETUP.EXE file on the DVD and double click to run. 
- Download SETUP.EXE or DRAGON.EXE, then double click the file to run the installer. The installation begins immediately and the requested files are automatically downloaded. 

3. Install the Microsoft .NET framework if prompted (you may need to restart your PC).

4. In the Dragon InstallSheild wizard, click next to begin the installation.

5. Read the license terms and click the button to confirm that you agree to the terms.

6. Click next to proceed.

7. Enter the product serial number/license key, then click next.

8. Select your region and, optionally, select the advanced check box to change the installation directory.

9. Click next

10. If you selected the advanced checkbox, do the following:
- Click change to modify the installation directory
- Browse to the directory where you wish to install Dragon, then click OK
- Select the checkbox next to any option you wish to change
- Click next

11. Click Install (installation begins).